{"id":127,"date":"2025-08-17T14:45:10","date_gmt":"2025-08-17T14:45:10","guid":{"rendered":"https:\/\/psych-ethos.org\/?page_id=127"},"modified":"2025-08-17T14:45:10","modified_gmt":"2025-08-17T14:45:10","slug":"%f0%9f%93%9d-cancellation-refund-policy","status":"publish","type":"page","link":"https:\/\/psych-ethos.org\/?page_id=127","title":{"rendered":"\ud83d\udcdd Cancellation &amp; Refund Policy"},"content":{"rendered":"\n<p><strong>Psych-Ethos \u2013 Elevating Inner Balance, Empowering Mental Wellness<\/strong><br><strong>Padmavathi Subramanian<\/strong><br><em>Psychologist &amp; Mental Health Practitioner<\/em><br><em>Founder, Psych-Ethos<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Session Cancellation (24+ Hours Notice)<\/h3>\n\n\n\n<p>You can cancel or reschedule your session <strong>at least 24 hours in advance<\/strong> with <strong>no extra charge<\/strong>. This helps us offer your slot to others in need.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Cancellations Within 24 Hours<\/h3>\n\n\n\n<p>If you cancel <strong>less than 24 hours before<\/strong> your scheduled session, a <strong>50% fee<\/strong> may apply. This is to cover the time reserved for you.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Rescheduling Policy<\/h3>\n\n\n\n<p>You&#8217;re welcome to reschedule your individual session with at least 24 hours&#8217; notice. There\u2019s <strong>no rescheduling fee<\/strong>. We\u2019ll do our best to find a mutually convenient time.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. No-Show Policy<\/h3>\n\n\n\n<p>If you miss your session <strong>without prior notice<\/strong>, the <strong>full session fee is non-refundable<\/strong>. For first-time clients, one-time flexibility may be offered based on circumstances.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Emergency Exceptions<\/h3>\n\n\n\n<p>In case of a <strong>genuine emergency<\/strong> (such as a medical issue or urgent matter), you may request a reschedule. Kindly notify us as soon as possible \u2014 a brief explanation may be requested.<br>Sessions may be postponed up to <strong>two weeks<\/strong> from the original date.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcb3 Payment Terms (Razorpay Transactions)<\/h3>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Prepayment Requirement<\/h3>\n\n\n\n<p>All sessions must be <strong>paid in advance<\/strong> through Razorpay to confirm your booking.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Refund Processing Timeline<\/h3>\n\n\n\n<p>All eligible refunds (as per cancellation policy) will be processed within <strong>5 to 7 working days<\/strong> via the <strong>original payment method<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Contact Accuracy<\/h3>\n\n\n\n<p>Please ensure your <strong>email and phone number are correct<\/strong> at the time of booking. Missed sessions due to incorrect contact details <strong>cannot be refunded<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Psych-Ethos \u2013 Elevating Inner Balance, Empowering Mental WellnessPadmavathi SubramanianPsychologist &amp; Mental Health PractitionerFounder, Psych-Ethos 1. Session Cancellation (24+ Hours Notice) You can cancel or reschedule your session at least 24 hours in advance with no extra charge. This helps us offer your slot to others in need. 2. Cancellations Within 24 Hours If you cancel [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-127","page","type-page","status-publish","hentry","post-preview"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/psych-ethos.org\/index.php?rest_route=\/wp\/v2\/pages\/127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/psych-ethos.org\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/psych-ethos.org\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/psych-ethos.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/psych-ethos.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=127"}],"version-history":[{"count":1,"href":"https:\/\/psych-ethos.org\/index.php?rest_route=\/wp\/v2\/pages\/127\/revisions"}],"predecessor-version":[{"id":129,"href":"https:\/\/psych-ethos.org\/index.php?rest_route=\/wp\/v2\/pages\/127\/revisions\/129"}],"wp:attachment":[{"href":"https:\/\/psych-ethos.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}