Psych-Ethos – Elevating Inner Balance, Empowering Mental Wellness
Padmavathi Subramanian
Psychologist & Mental Health Practitioner
Founder, Psych-Ethos
1. Session Cancellation (24+ Hours Notice)
You can cancel or reschedule your session at least 24 hours in advance with no extra charge. This helps us offer your slot to others in need.
2. Cancellations Within 24 Hours
If you cancel less than 24 hours before your scheduled session, a 50% fee may apply. This is to cover the time reserved for you.
3. Rescheduling Policy
You’re welcome to reschedule your individual session with at least 24 hours’ notice. There’s no rescheduling fee. We’ll do our best to find a mutually convenient time.
4. No-Show Policy
If you miss your session without prior notice, the full session fee is non-refundable. For first-time clients, one-time flexibility may be offered based on circumstances.
5. Emergency Exceptions
In case of a genuine emergency (such as a medical issue or urgent matter), you may request a reschedule. Kindly notify us as soon as possible — a brief explanation may be requested.
Sessions may be postponed up to two weeks from the original date.
💳 Payment Terms (Razorpay Transactions)
6. Prepayment Requirement
All sessions must be paid in advance through Razorpay to confirm your booking.
7. Refund Processing Timeline
All eligible refunds (as per cancellation policy) will be processed within 5 to 7 working days via the original payment method.
8. Contact Accuracy
Please ensure your email and phone number are correct at the time of booking. Missed sessions due to incorrect contact details cannot be refunded.