Your Trust, Your Privacy – Confidentiality You Can Rely On!

At Psych-Ethos: Elevating Inner Balance, Empowering Mental Wellness, we value your privacy and are committed to maintaining the confidentiality and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data in compliance with professional ethical guidelines and applicable privacy laws.

1. Information We Collect

When you use our online counselling services, we may collect the following types of information:

a. Personal Information

  • Name, contact details (email, phone number)
  • Age, gender, and other demographic information (if voluntarily provided)
  • Payment details for booking sessions

b. Health & Counselling Information

  • Information shared during counselling sessions
  • Intake forms, assessments, or self-reported concerns
  • Notes from sessions (only for professional reference and not shared)

c. Technical Data

  • IP address, browser type, and device information (for security and analytics)
  • Session recordings (only if explicitly agreed upon for therapeutic review)

2. How We Use Your Information

We use your information strictly for professional purposes, including:

✔️ Providing counselling sessions and personalized support

✔️ Managing appointment scheduling and communication

✔️ Processing payments securely

✔️ Improving service quality and professional record-keeping

✔️ Complying with legal and ethical obligations

We never sell, rent, or share your personal data with third parties for marketing purposes.

3. Confidentiality & Data Protection

a. Client Confidentiality

All information shared during counselling sessions is strictly confidential and will not be disclosed without your consent, except in the following situations:

  • When required by law (e.g., court order, legal investigations)
  • If there is an immediate risk of harm to yourself or others
  • In cases of suspected abuse, as required by mandatory reporting laws

b. Secure Data Storage

  • All session notes and personal records are stored securely on encrypted systems.
  • Payments are processed through secure third-party gateways to ensure confidentiality.
  • Video sessions are conducted via HIPAA-compliant and GDPR-compliant platforms for data security.

4. Your Rights & Choices

You have the right to:

✅ Access & Review your personal data upon request

✅ Request Corrections to any inaccurate information

✅ Withdraw Consent for data processing (subject to legal obligations)

✅ Request Deletion of records where permissible by law

To exercise these rights, please contact us at [Your Email].

5. Cookies & Website Tracking

We may use cookies to improve your website experience. You can disable cookies through your browser settings if you prefer.

6. Third-Party Services

We may use third-party scheduling, payment, and video conferencing services (such as Zoom or Skype). These platforms have their own privacy policies, which we encourage you to review.

7. Contact Us

If you have any concerns or questions about this Privacy Policy, feel free to reach out:

📧 Email: enquiry@psych-ethos.org

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

🔹 Your privacy matters to us. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Effective Date: August 1, 2022
Last Updated: August 17, 2025